FEDERAL TECHNOLOGY DELIVERY · PROGRAM AND PORTFOLIO LEADERSHIP
Program and delivery Leadership.
I lead complex technology programs across federal and enterprise environments, bringing clarity to priorities, delivery, and stakeholder decisions.
U.S. Army Veteran
PMO and portfolio governance
Salesforce and CRM modernization
Federal client engagement
Expertise
Where I focus.
Program leadership from planning through release and sustained delivery.
01
Program and portfolio governance
Roadmaps, schedules, resources, budgets, risks, and executive reporting that help leaders make timely decisions.
02
Salesforce and CRM delivery
Leading programs that span teams and functions across requirements, Agile delivery, testing, release readiness, and adoption.
03
Federal client engagement
Aligning government stakeholders, delivery partners, and internal teams around commitments and mission outcomes.
04
PMO and team leadership
Building operating rhythms, surfacing dependencies, and supporting teams through change and complex delivery.
Experience
Selected career history.
A concise view of the roles most relevant to program and delivery leadership.
Dec 2024 to Present
Agility Technologies Inc.
Salesforce Program Manager · Engagement Manager
Lead program governance, delivery coordination, roadmap planning, risk management, and client communication for federal higher education modernization engagements.
Apr to Jul 2024
Conviso Inc.
Project Manager, Prime Partner
Directed a 90 day Salesforce and Microsoft Azure/Power BI prototype modernization program, managing the roadmap, resources, schedule, and risks.
Apr 2021 to Apr 2024
Ciena
Program Management Office Lead
Led PMO governance for global IT systems integration and Salesforce CPQ initiatives, with oversight of delivery, resources, and executive reporting.
Oct 2018 to Apr 2021
Accenture Federal Services
Salesforce Implementation Manager
Managed Salesforce delivery across teams and functions for Veterans Affairs Education Services modernization across Agile sprints and releases.
Earlier experience
Business systems and finance
Additional roles at CoStar Group, AES Corporation, and other organizations built a foundation in CRM, systems integration, financial controls, and stakeholder management.
Credentials
Education and certifications.
Formal training that supports my program and delivery work.
Education
Master of Science
Information Systems Management
Keller Graduate School of Management
Bachelor of Science
Technical Management and Accounting
DeVry University
Selected certifications
- Project Management Professional (PMP)
- Certified ScrumMaster (CSM)
- Salesforce Certified Agentforce Specialist
- Prosci Certified Change Practitioner
Additional Salesforce certifications are included in my résumé.
Military service
U.S. Army Unit Logistics Specialist, 1992 to 1994
LET'S CONNECT
Ready to Lead the Next Chapter.
Whether you’re building your executive leadership team, driving enterprise transformation, or navigating a complex change initiative — Cole brings the experience and vision to deliver results that matter.